Keep reception focused on the patients in front of them.
For dental and medical clinic groups, Trelinx handles routine calls and WhatsApp, finds the right branch, books and changes appointments, and brings in your team when professional judgement is needed.
Staff member is helping a patient in person.
“I'd like a health screening this Saturday near Bishan.”
Branch found, availability checked, booking created.
Give Trelinx one routine clinic job.
You should not need instructions or a sales call to understand whether the product works.
“I'd like to book a health screening this Saturday morning near Bishan.”
What Trelinx can finish before reception gets involved.
The goal is not to create another inbox. It is to complete routine front-desk work and surface only what needs a person.
Book an appointment
Find the right branch, check an actual slot and create the booking.
Change or cancel a booking
Find the existing appointment and update it without making the patient start again.
Find the nearest branch
Use the patient's location to route them to the right outlet and provide directions.
Clinical judgement or a sensitive exception
Trelinx stops at the boundary, preserves context and brings in the appropriate person.
When judgement belongs to a person, Trelinx prepares the handoff.
A good front desk does not try to make every decision. It knows which work is routine and which work belongs to healthcare professionals.
Trelinx does the preparation
Before the handoff, the routine context can already be assembled so the staff member starts from the actual issue, not from zero.
The professional owns the decision
Clinical advice, diagnosis, sensitive concerns and other judgement-heavy issues stay with healthcare professionals or the clinic team.
Every branch keeps its own rules. HQ sees one operation.
Trelinx can keep branch-specific hours, services and workflows in context while giving operations one place to see what was completed and what needs attention.
Works with the systems that already run the front desk.
Trelinx should fit the operation, not force staff to rebuild it around another tool.
Calendar & booking
Check availability and create or change administrative appointments.
Payments
Send secure payment or deposit links when the workflow requires one.
Customer records
Keep relevant customer context and prior interaction history available.
Clinic systems
Connect supported or custom internal systems when the workflow needs them.
Operational automation without pretending judgement is automatic.
Trust comes from clear boundaries, visible actions and the ability for people to take over when needed.
Designed around Singapore-region infrastructure for customer data.
Data collection, retention and customer requests are handled within the stated PDPA framework.
Bookings, conversations, handoffs and outcomes remain visible in Command Centre.
Your rules determine where routine automation ends and people take over.
Start with one outlet. Scale when the operation is ready.
The same platform can expand to more locations without turning the first conversation into an enterprise project.
Launch offer including the platform, 1,000 voice minutes and 1,000 WhatsApp messages.
Scale when you need to
Additional outlets start at S$88/month. Usage and custom integrations scale separately, so the operating model remains visible instead of disappearing into a large package.
Enough detail to carry the conversation internally.
Will Trelinx replace our receptionists?
The positioning is overflow and routine-work coverage, not “remove the front desk.” Trelinx handles repetitive calls and messages so staff can focus on patients and the exceptions that need people.
Can Trelinx give medical advice?
No. The clinic experience should keep administrative workflows with Trelinx while clinical judgement and advice remain with healthcare professionals.
Can different branches have different hours and services?
Yes. The multi-location model is designed around location-specific context such as hours, services, rules and routing while HQ keeps one operational view.
Can it work with our booking or clinic system?
Trelinx supports standard integrations such as Google Calendar, and custom integrations are available for booking, CRM and internal systems when needed.
Can we start with one outlet?
Yes. The public launch offer starts with one outlet, then additional locations can be added as the operation expands.
One routine request is enough to judge the product.
Call or WhatsApp the clinic demo, ask for a real administrative task, then change something and see whether Trelinx keeps the context.