The questions a serious buyer should ask before deployment.
Use this page for the practical details behind the live product proof: what Trelinx does, where people remain in control, how pricing works and what implementation requires.
Channels, actions, context and handoff.
Data, control and auditability.
Pricing, rollout and integration scope.
How Trelinx behaves in the day-to-day operation.
What is Trelinx?
Trelinx is an AI front desk for calls and WhatsApp that can answer routine customer questions, complete supported actions and bring in people when judgement is needed.
Is Trelinx an AI receptionist?
Trelinx includes the capabilities people expect from an AI receptionist, such as answering calls and messages, handling enquiries and booking appointments, but extends beyond that into payments, integrations, multi-location routing, customer context, a unified Command Centre and human exception handling.
Is Trelinx just a chatbot or voice bot?
No. The product is designed around the full operating loop: understand the request, retrieve the right context, complete a supported action, preserve the result and hand off exceptions.
Can different locations have different rules?
Yes. The multi-location model is designed to keep branch-specific hours, services, rules and routing in context while HQ sees one operation.
Does the customer have to repeat themselves after a handoff?
The intended handoff model carries the relevant conversation and workflow context into the human takeover so the customer does not have to restart from zero.
Can Trelinx work on both calls and WhatsApp?
Yes. Voice and WhatsApp are core channels, although individual demo verticals may expose different channel combinations based on what is currently live.
Does Trelinx support Singlish?
Yes. Trelinx Voice uses a Singaporean English voice and supports Singlish enquiries. It also supports 15+ voice languages, including English, Mandarin, Malay and Tamil.
Commercial and implementation questions.
How much does Trelinx cost?
The current launch pricing starts at S$788/month for the first outlet, including 1,000 voice minutes, 1,000 WhatsApp messages and Command Centre.
Can we start with one outlet?
Yes. The rollout model is deliberately compatible with starting from one bounded workflow or location and expanding after the operating model is proven.
How much is an additional outlet?
Additional outlets currently start at S$88/month each.
Are custom integrations available?
Yes. Custom integration work starts from S$888 once depending on the scope and the workflow that must be completed.
What do you need from us to implement?
Typically: locations and services, business rules, high-volume customer workflows, human handoff ownership, and access to the systems required for the approved actions.
Data and human-boundary questions.
Where is data stored?
Trelinx is designed around Singapore-region infrastructure for customer data. Confirm exact data flows, processors and retention requirements for your deployment during implementation.
How does Trelinx support PDPA requirements?
Trelinx is designed for Singapore operations with PDPA-aware privacy and operational controls. Your organisation should still review its own lawful purposes, notices, retention requirements and deployment configuration.
Can Trelinx make professional or sensitive judgements?
The product is designed to stop at configured human boundaries. For example, clinic administrative workflows can be automated while clinical judgement remains with healthcare professionals.
Can our staff take over?
Yes. Human handoff and takeover are part of the operating model.
Who is the data protection contact?
Trelinx’s DPO contact is dpo@trelinx.com.sg.
Use the product before adding another meeting.
A real front-desk task usually answers more than another presentation.