FAQ
Clear answers before you add another meeting.
Product, pricing, rollout and trust questions in one place.
✓Product✓Commercial✓Trust
PRODUCT & OPERATIONS
How Trelinx behaves day to day.
Trelinx is an AI front desk for calls and WhatsApp that can answer routine customer questions, complete supported actions and bring in people when judgement is needed.
Trelinx includes the capabilities people expect from an AI receptionist, such as answering calls and messages, handling enquiries and booking appointments, but extends beyond that into payments, integrations, multi-location routing, customer context, a unified Command Centre and human exception handling.
No. The product is designed around the full operating loop: understand the request, retrieve the right context, complete a supported action, preserve the result and hand off exceptions.
Yes. The multi-location model is designed to keep branch-specific hours, services, rules and routing in context while HQ sees one operation.
The person receives the relevant conversation and work already completed, so the customer does not have to start again.
Yes. Voice and WhatsApp are core channels, although individual demo verticals may expose different channel combinations based on what is currently live.
Yes. Trelinx Voice uses a Singaporean English voice and supports Singlish enquiries. It also supports 15+ voice languages, including English, Mandarin, Malay and Tamil.
PRICING & ROLLOUT
Commercial and implementation questions.
The current launch pricing starts at S$788/month for the first outlet, including 1,000 voice minutes, 1,000 WhatsApp messages and Command Centre.
Yes. Start with one customer task or location, prove it works, then expand from there.
Additional outlets currently start at S$88/month each.
Yes. Custom integration work starts from S$888 once depending on the scope and the customer task that must be completed.
Typically: locations and services, business rules, the customer requests you want Trelinx to handle first, who owns exceptions, and access to the systems needed for approved actions.
TRUST & CONTROL
Data and human-boundary questions.
Trelinx is designed around Singapore-region infrastructure for customer data. Confirm exact data flows, processors and retention requirements for your deployment during implementation.
Trelinx is designed for Singapore operations with PDPA-aware privacy and operational controls. Your organisation should still review its own lawful purposes, notices, retention requirements and deployment configuration.
Trelinx is designed to stop when a person needs to make the decision. For example, clinic administrative tasks can be automated while clinical judgement remains with healthcare professionals.
Yes. Human handoff and takeover are part of the operating model.
Trelinx's DPO contact is dpo@trelinx.com.sg.
STILL EVALUATING?
Use the product before adding another meeting.
One real front-desk task usually answers more than another presentation.