Terms of Service

1. Agreement to Terms

By accessing or using Trelinx's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services. These terms apply to all users, including businesses and individuals who use our AI-powered calling platform.

2. Description of Services

Trelinx provides an AI-powered communication platform that enables businesses to automate phone calls and WhatsApp messaging for appointment booking, lead qualification, customer support, and outreach. Our services include:

• AI voice agents for outbound calling
• AI-powered WhatsApp messaging via the WhatsApp Business API
• Conversation management and human agent inbox
• Calendar integration and appointment scheduling
• Call recording, messaging analytics, and reporting
• Third-party integrations (CRM, Shopify, Google Calendar)

3. User Responsibilities

You agree to:

• Comply with Singapore's Personal Data Protection Act (PDPA) and Do Not Call (DNC) Registry requirements
• Only contact individuals who have provided consent or have an existing business relationship
• Not use our services for fraudulent, deceptive, or illegal purposes
• Provide accurate information when creating your account
• Maintain the security of your account credentials
• Not attempt to reverse engineer or misuse our AI technology

4. Acceptable Use

You may not use Trelinx services to:

• Make calls to numbers registered on Singapore's DNC Registry without valid consent
• Engage in harassment, threats, or abusive behavior
• Transmit spam, malware, or harmful content
• Impersonate other individuals or organizations
• Violate any applicable laws or regulations
• Interfere with or disrupt our services or servers

5. Payment Terms

Subscription fees are billed monthly or annually based on your selected plan. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice. Additional call usage beyond your plan limits will be charged at the prevailing per-call rate.

6. Call Recording Disclosure

All calls made through our platform are recorded for quality assurance and compliance purposes. Our AI agents will inform call recipients that the call may be recorded. You are responsible for ensuring compliance with any additional recording consent requirements in your jurisdiction.

7. Intellectual Property

Trelinx and its licensors retain all rights to the platform, AI technology, and related intellectual property. You retain ownership of your contact lists, scripts, and business data. You grant us a license to use your content solely to provide our services.

8. WhatsApp Messaging Terms

When using our WhatsApp messaging features, you additionally agree to:

• Comply with the WhatsApp Business Policy and WhatsApp Commerce Policy
• Only message customers who have opted in or initiated a conversation with your business
• Not send spam, bulk unsolicited messages, or prohibited content through WhatsApp
• Inform customers that they may be interacting with an AI-powered assistant
• Ensure your message templates comply with WhatsApp's template guidelines
• Accept that Meta may restrict or disable your WhatsApp Business Account for policy violations, and Trelinx is not liable for such actions

Your WhatsApp phone number will migrate from the WhatsApp Business app to the API when connected to Trelinx. The WhatsApp Business app will stop working for that number. This action is managed by Meta and cannot be reversed by Trelinx.

9. AI-Generated Content

Our AI agents generate responses for calls and messages based on your configuration, including system prompts, knowledge bases, and connected tools. You acknowledge that:

• AI-generated responses may occasionally be inaccurate or inappropriate
• You are responsible for configuring your AI agents appropriately and monitoring their outputs
• Trelinx is not liable for business decisions made based on AI-generated content
• You should review AI interactions regularly and escalate to human agents when appropriate

10. Meta Platform Compliance

Our platform uses Meta APIs to provide WhatsApp messaging services. By using these features, you agree to comply with the Meta Platform Terms and Meta Developer Policies. Trelinx may suspend your messaging features if required by Meta or if your usage violates Meta's policies. Continued access to WhatsApp features is subject to Meta's approval and availability of their APIs.

11. Shopify Integration Terms

When using our Shopify integration, you additionally agree to:

• You are responsible for compliance with Shopify's terms of service and applicable e-commerce regulations
• Draft orders created by AI agents are on your behalf — you are responsible for order fulfillment, refunds, and customer service
• Trelinx is not liable for Shopify API availability, changes, or disruptions to your store
• You must maintain a valid Shopify subscription for the integration to function
• Product data, pricing, and inventory accuracy are your responsibility

12. Payment Processing Terms

Trelinx integrates with HitPay for payment collection (e.g., appointment deposits, order payments). By using this feature:

• Payments are processed by HitPay, a third-party payment processor — Trelinx does not handle payment card data
• You are responsible for setting up and maintaining your HitPay account
• Trelinx is not liable for payment disputes, chargebacks, refunds, or failed transactions
• Payment links generated by AI agents expire per HitPay's policies
• You must comply with HitPay's terms of service and applicable payment regulations

13. Limitation of Liability

To the maximum extent permitted by law, Trelinx shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

14. Termination

Either party may terminate this agreement with 30 days written notice. We may suspend or terminate your account immediately if you violate these terms. Upon termination, your access to the platform will cease, and we may delete your data after a 30-day grace period.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@trelinx.com.sg.