Keep venue teams focused on the families already inside.
Trelinx answers visitor calls and WhatsApp, recommends the right venue, handles routine ticket and direction questions, prepares party enquiries and brings in the events team when arrangements need a person.
The team is helping families at the entrance.
“I have a four-year-old. Which park suits us?”
Age understood, suitable venue recommended, directions shared.
Give Trelinx one routine visitor job.
You should not need instructions or a sales call to understand whether the product works.
“I have a four-year-old. Which park suits us?”
What Trelinx can finish before guest services gets involved.
Routine visitor questions can be handled immediately. Event confirmation and special arrangements stay with the people who own them.
Recommend the right venue
Use the child age and visit context to recommend the most suitable option.
Directions, hours and ticket information
Answer published visitor questions and send the relevant link or directions.
Prepare a birthday party enquiry
Quote the published package where supported and collect the details the events team needs.
Event confirmation or special arrangement
Route the prepared enquiry to the events team for timing, deposit and final confirmation.
When judgement belongs to a person, Trelinx prepares the handoff.
A useful visitor front desk should know the difference between an answer and an event commitment.
Trelinx does the preparation
Before the handoff, the routine context can already be assembled so the staff member starts from the actual issue, not from zero.
The events team owns the commitment
Final party timing, deposits, bespoke event arrangements and other judgement-heavy commitments stay with the events team.
Every venue can be different. HQ still sees one operation.
Trelinx can keep venue-specific hours, activities and rules in context while operations sees visitor demand and exceptions across locations.
Works with the systems that already run the front desk.
Trelinx should fit the operation, not force staff to rebuild it around another tool.
Tickets & bookings
Reference supported booking information and manage eligible routine booking tasks.
Payments & links
Send secure ticket or deposit links when the workflow requires one.
Visitor records
Keep relevant customer context and prior interactions available.
Event & venue systems
Connect supported or custom internal systems for venue operations.
Operational automation with visible boundaries.
Trust comes from clear rules, visible actions and the ability for people to take over when needed.
Designed around Singapore-region infrastructure for customer data.
Data collection, retention and customer requests are handled within the stated PDPA framework.
Conversations, actions, handoffs and outcomes remain visible in Command Centre.
Your rules determine where routine automation ends and people take over.
Start with one outlet. Scale when the operation is ready.
The same platform can expand to more locations without turning the first conversation into an enterprise project.
Launch offer including the platform, 1,000 voice minutes and 1,000 WhatsApp messages.
Scale when you need to
Additional outlets start at S$88/month. Usage and custom integrations scale separately, so the operating model stays visible.
Enough detail to carry the conversation internally.
Can Trelinx recommend which park is suitable?
Yes. The live visitor workflow can use information such as a child's age and visit intent to recommend a suitable venue from the available demo data.
Can Trelinx confirm birthday parties automatically?
It can answer published package questions and prepare the enquiry, but the events team should own final timing, deposits and confirmation unless that workflow is explicitly automated.
Can different venues have different rules and activities?
Yes. The multi-location model is designed around location-specific hours, activities, rules and routing.
Can visitors use both calls and WhatsApp?
Yes. The parks demo is designed around both channels, with messaging useful for links and persistent information after the conversation.
Can we start with one venue?
Yes. The public launch offer starts with one outlet, then additional locations can be added as the operation expands.
One visitor question is enough to judge the product.
Call or WhatsApp the parks demo, ask which venue fits your child, then ask about a party and see where Trelinx hands off.