INTEGRATIONS & ACTIONS

The conversation matters because it can change the system behind it.

Trelinx checks approved data, completes supported actions and hands exceptions to your team.

See the action flow ↓Discuss your systems

Singapore data residencyPDPA-aware controlsHuman handoff

The problem

Your front desk can be fully staffed and still be overloaded.

Calls, WhatsApp and walk-ins arrive at the same time. Trelinx handles routine demand so your team can stay with the customer already in front of them.

9:14 PM

The clinic is closed, but a patient needs to move tomorrow’s appointment.

Customer messaging a clinic after hours to reschedule an appointment

Can I change my appointment to next week?

6:43 PM

The receptionist is helping a parent at the counter when another parent calls.

Tuition centre receptionist helping a parent while another parent calls

Hi, do you have slots for 2 kids today?

Saturday lunch rush

Front-of-house is serving a full restaurant while reservation calls keep coming in.

Restaurant team serving guests during a busy lunch period while calls arrive

Do you have a table for 6 tonight?

The issue is not whether you have a receptionist. It is what happens when demand exceeds one person's attention.

HOW TRELINX WORKS

Trelinx handles the routine.
Your team stays in control.

See how Trelinx knows when to act, and when to bring your team in.

Scroll to see how

THE SIMPLE RULE

Routine handled. Judgement stays with your team.

Trelinx acts when a request fits your rules. When it does not, your team gets the details and decides.

ROUTINE

Trelinx handles it.

When the request fits your normal schedule and rules.

Checks what is available
Takes the approved action
Confirms with the customer

NEEDS JUDGEMENT

Your team decides.

When the request falls outside your normal rules.

Request already captured
What Trelinx checked is included
Customer does not repeat everything

You stay in control without handling every routine request.

Step 1 of 6

INTEGRATIONS & ACTIONS

Keep the systems your team already uses.

ONE CUSTOMER REQUEST

“Can I move my booking to Sunday?”

Received by phone or WhatsApp

Check your rules

Trelinx follows the connected workflow and approved rules.

Update your booking system

Trelinx follows the connected workflow and approved rules.

Confirm the next step

The customer gets a clear next step. Exceptions go to your team.

Example workflow. Connections and rules are configured for each business.Discuss your systems →

THE CONTROL BOUNDARY

Act on verified information. Escalate the rest.

Trelinx should only change what the connected workflow allows and your team should be able to see what happened.

TRELINX CAN ACT

When the workflow is clear.

Check availability
Create or change a booking
Send a payment or booking link
Update a supported record

YOUR TEAM DECIDES

When the workflow is not clear.

Policy exceptions
Unusual commercial requests
Missing or conflicting information
Anything outside configured permissions

The goal is operational completion, not conversation for its own sake.

START SMALL

Start with the workflow, not the software list.

PICK ONE

A request your team handles every day.

“Can I move my booking to Sunday?”

SET THE RULES

Define what Trelinx may read and change.

ADD MORE

Add systems only when the customer task needs them.

Ready to start with one task?

See pricing ↓

BUILT FOR SINGAPORE

✓Singapore data residency

✓PDPA-aware controls

✓Visible actions & audit trail

Trust & Security →

SHOW US THE WORKFLOW

Bring the customer task, not a logo list.

We will map the request, the systems it touches, the allowed actions and the exception path.

See implementation