Keep centre staff focused on the parent and student in front of them.
Trelinx handles routine parent calls and WhatsApp, answers programme questions, checks branch availability, books trial classes and brings in your team for the exceptions that need judgement.
A staff member is helping a family in person.
“I want a free trial this Saturday at Bishan for Sec 3 A Math.”
Schedule checked, branch confirmed, trial booked.
Give Trelinx one routine tuition job.
You should not need instructions or a sales call to understand whether the product works.
“I want a free trial this Saturday at Bishan for Sec 3 A Math.”
What Trelinx can finish before centre staff get involved.
The goal is to complete routine parent service work while keeping placement decisions, complaints and other judgement-heavy issues with people.
Answer programme and fee questions
Give published programme, branch and fee information without making the parent wait for a callback.
Book a trial class
Check the right centre and available trial slot, then create the booking.
Change or cancel a trial
Find the existing booking and update it without making the parent start again.
Placement, special needs or a sensitive exception
Preserve the context and bring in the appropriate staff member for judgement.
When judgement belongs to a person, Trelinx prepares the handoff.
Routine parent service can be automated. Academic judgement, sensitive needs and policy exceptions should stay with the team.
Trelinx does the preparation
Before the handoff, the routine context can already be assembled so the staff member starts from the actual issue, not from zero.
The centre team owns the decision
Placement decisions, named-teacher requests, complaints, refunds, special needs and other judgement-heavy issues stay with centre staff.
Every centre keeps its own schedule. HQ sees one operation.
Trelinx can keep centre-specific programmes, hours and trial availability in context while operations sees completed work and exceptions across the group.
Works with the systems that already run the front desk.
Trelinx should fit the operation, not force staff to rebuild it around another tool.
Class calendar & booking
Check trial availability and create or change bookings.
Student & parent records
Keep relevant customer context and prior interactions available.
Payments & links
Send secure payment or enrolment links when the workflow requires one.
Centre systems
Connect supported or custom scheduling, CRM or internal systems.
Operational automation with visible boundaries.
Trust comes from clear rules, visible actions and the ability for people to take over when needed.
Designed around Singapore-region infrastructure for customer data.
Data collection, retention and customer requests are handled within the stated PDPA framework.
Conversations, actions, handoffs and outcomes remain visible in Command Centre.
Your rules determine where routine automation ends and people take over.
Start with one outlet. Scale when the operation is ready.
The same platform can expand to more locations without turning the first conversation into an enterprise project.
Launch offer including the platform, 1,000 voice minutes and 1,000 WhatsApp messages.
Scale when you need to
Additional outlets start at S$88/month. Usage and custom integrations scale separately, so the operating model stays visible.
Enough detail to carry the conversation internally.
Will Trelinx replace our centre staff?
No. The role is to absorb repetitive calls and messages so centre staff can stay with students and parents who need them in person.
Can Trelinx decide which class a student should join?
Trelinx can explain published programmes and collect context, but academic placement and other judgement-heavy decisions should remain with your team.
Can different centres have different programmes and schedules?
Yes. Location-specific context such as programmes, hours, trial slots and routing can remain distinct while HQ keeps one operational view.
Can parents change a trial without starting again?
Yes. The intended workflow is to find the existing booking, preserve the parent context and update the date or centre when a valid alternative is available.
Can we start with one centre?
Yes. The public launch offer starts with one outlet, then additional locations can be added as the operation expands.
One parent request is enough to judge the product.
Call or WhatsApp the tuition demo, book a trial, then change the date and see whether Trelinx keeps the context.