9:14 PM
The clinic is closed, but a patient needs to move tomorrow’s appointment.
Can I change my appointment to next week?
Keep the request, the details and the follow-up in one thread.
Trelinx handles routine WhatsApp requests without making customers repeat the context every time the request changes.
✓Singapore data residency✓PDPA-aware controls✓Human handoff
The problem
Your front desk can be fully staffed and still be overloaded.
Calls, WhatsApp and walk-ins arrive at the same time. Trelinx handles routine demand so your team can stay with the customer already in front of them.
6:43 PM
The receptionist is helping a parent at the counter when another parent calls.
Hi, do you have slots for 2 kids today?
Saturday lunch rush
Front-of-house is serving a full restaurant while reservation calls keep coming in.
Do you have a table for 6 tonight?
The issue is not whether you have a receptionist. It is what happens when demand exceeds one person's attention.
Try Trelinx live.
LIVE PLAYGROUND
Clinic
Try this request
Can I book a health screening this Saturday morning near Bishan?
INTEGRATIONS & ACTIONS
Keep the systems your team already uses.
ONE CUSTOMER REQUEST
“Can I move my booking to Sunday?”
Received by phone or WhatsApp
01
Check your rules
Trelinx follows the connected workflow and approved rules.
02
Update your booking system
Trelinx follows the connected workflow and approved rules.
03
Confirm the next step
The customer gets a clear next step. Exceptions go to your team.
Example workflow. Connections and rules are configured for each business.Discuss your systems →
FAQ
Practical questions about WhatsApp.
Meta charges for WhatsApp Business API messages based on its own published rates, and those charges are paid directly by your business. Trelinx is priced separately, for the AI that answers and completes the work: the S$788/month launch plan includes Trelinx handling of 1,000 WhatsApp messages for the first outlet, alongside Voice and Command Centre. Trelinx usage above that allowance follows the Trelinx bundle and rate card.
Yes. Where the workflow is configured for it, Trelinx can share booking links and payment links, such as HitPay or Stripe, inside the same WhatsApp conversation.
Trelinx WhatsApp supports English, Singlish, Mandarin and Malay.
FURTHER READING
Go deeper before you decide.
TRY THE REAL THREAD
Change one important detail halfway through.
See whether the context survives and the next step is still correct.