vs a Singapore receptionist
What does it actually cost to answer your phones for a year?
At the current S$788 monthly launch price, Trelinx annualises to S$9,456 for one outlet before overage or custom work, against about S$41,432 a year for a full-time Singapore receptionist fully loaded with CPF and AWS (MOM Occupational Wages 2024).
Take a look at how a Trelinx AI Receptionist stacks up.
SourceLive rate card
trelinx.com.sg/pricing
SourceIndeed SG 2026 (S$11–16/hr)
MOM LQS floor S$10.50/hr
SourceMOM Occupational Wages 2024
"Receptionist (general)" SSOC 42241
Staffed coverage and software capacity have different cost structures.
Trelinx is designed to absorb routine inbound work across multiple outlets while your team keeps the judgement calls.
Example: the all-in One Outlet package, single outlet, ~1,000 call-minutes/mth (≈166 calls at the 6-minute industry-average handle time · callcentrehelper.com). *Setup fee S$2,888, waived on the launch promo. Employer CPF 17% (age ≤55, wage >S$750/mth) · cpf.gov.sg. AWS is customary (~1 month), not statutory. All amounts SGD, fully loaded.
The headline cost is only one line. Here's every axis that actually matters when you're deciding who answers your phones.
| Axis | Trelinx AI Receptionist | Singapore human receptionist |
|---|---|---|
| Annual cost (example) | S$9,456/yr* | S$41,432/yr* |
| Coverage model | Configured for business-hours or 24/7 workflows | Depends on roster, shifts and backfill |
| Outlets covered | Multiple outlets in one operating view | Depends on team structure and routing model |
| Language coverage | Multilingual workflows; test your required scenarios live | Depends on the individual hire |
| Employer CPF + AWS | None | 17% CPF + ~1 month AWS |
| Coverage continuity | Configuration persists across supported channels | Requires roster, handover and leave coverage |
| Implementation | Scoped around workflow, systems and test cases | Hiring and onboarding vary by role and organisation |
| Knowledge continuity | Configured knowledge and rules remain in the system | Requires onboarding, documentation and handover |
| Scaling to more outlets | +S$88/mth per outlet, same platform | New hire (or shift) per outlet |
* The all-in One Outlet package, single outlet at ~1,000 call-minutes/mth (≈166 calls); a higher-volume outlet runs on the current base plus voice overage (~3,000 call-minutes ≈ S$16,656/yr annualised before WhatsApp overage or custom work). Implementation scope depends on workflows, integrations and test cases rather than a generic week-count promise. Your own numbers will vary with call volume and outlet count. See /pricing for the live rate card.
Run your own numbers, not ours.
See the live rate card and calculate the cost for your own call volume and outlet count.
A staffed-role comparison should include more than the salary line: applicable employer CPF, any AWS or other benefits, and the operational cost of maintaining the coverage you need. AWS is not statutory, so use your own employment policy rather than treating this illustration as a universal payroll model.
Salary + 17% employer CPF + ~1 month AWS, loaded on top of the headline wage, whether the phone rings 50 times or 5,000.
The current launch price is S$788/month for the first outlet with 1,000 voice minutes and 1,000 WhatsApp messages included. It is designed to absorb routine front-desk load while your team handles the work that needs judgement; voice above the included allowance is S$0.30/minute.
Extend front-desk coverage without turning every routine request into staff workload.
Staffed multi-outlet coverage can be organised in several ways: dedicated desks, shared teams, central routing or shifts. Trelinx approaches the same problem as one software operating layer and scales for +S$88/month per additional outlet, same full platform each time: multi-outlet dashboard, unified inbox, CRM and analytics included, with every caller routed to the right branch automatically. Larger or custom scopes are confirmed in the order form, but the principle holds: one platform, not one hire per location.
Post the job, screen and interview candidates, wait out a notice period, then train them on your menus, policies and multi-outlet routing before they're fully productive, and if they leave, the clock resets.
Trelinx implementation is scoped around the workflows, integrations, policies and test cases your operation needs. The sequence matters more than a generic timeline: define the operating rules, connect the required systems, test real scenarios, then expand coverage deliberately.
Read the full cost breakdown on the blog →
Trelinx's current launch offer is S$788/month for the first outlet, including 1,000 voice minutes, 1,000 WhatsApp messages and Command Centre; setup is S$2,888 once and is currently waived on the launch offer. At that monthly price, the annualised base is S$9,456 before overage or custom integration work. At about 3,000 call-minutes a month (~500 six-minute calls), the current S$0.30/minute voice overage gives an illustrative Trelinx cost of about S$16,656 a year before WhatsApp overage or custom work. A staffed receptionist role has a different cost structure: salary plus applicable employer contributions and employment costs. Trelinx is intended to absorb routine inbound work and extend configured coverage, while people remain responsible for judgement and exceptions.
Using the assumptions shown on this page, a full-time receptionist is about S$41,432/yr fully loaded: S$2,724/mth salary (S$32,688), roughly one month AWS (S$2,724), and 17% employer CPF (S$6,020). Actual staffing cost and coverage depend on your roster, seniority, benefits and operating hours.
Salary is only part of a staffed-role comparison. Employer CPF and any AWS or other employment benefits should be included using the rates and policies that apply to your organisation. AWS is customary in some organisations, not statutory.
Trelinx can be configured for multi-outlet and after-hours coverage across supported channels. A staffed operation can provide broad coverage too, but it requires the appropriate roster, handovers and backfill. The right comparison is the operating model, not a claim that software replaces every human role.
The current launch offer includes 1,000 voice minutes, 1,000 WhatsApp messages and Command Centre for the first outlet at S$788/month. Busier than that? Voice above the included allowance is currently S$0.30/minute. A higher-volume single outlet at roughly 3,000 call-minutes (~500 six-minute calls) is therefore about S$1,388/month, or S$16,656 annualised, before WhatsApp overage or custom integration work. Your real number scales with actual usage and scope.
MOM Occupational Wages 2024 for Receptionist (general), SSOC 42241, plus Indeed SG 2026 part-time rates (S$11 to S$16/hr) against the MOM Local Qualifying Salary floor of S$10.50/hr. Employer CPF rates are from cpf.gov.sg.
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