Every AI receptionist vendor in Singapore will happily quote you a price. Getting the same price twice is the hard part. One quotes per minute, one per seat, one "from S$299" with the real number hiding behind a sales call. So here's what a package should actually include, what a complete one costs, and the honest maths against hiring someone. No "book a demo to find out." The number is in the next paragraph.
The short answer
The One Outlet AI Receptionist is S$788/month on the current launch offer for the first outlet. It includes Voice, WhatsApp and the Trelinx App Command Centre with 1,000 voice minutes and 1,000 WhatsApp messages included. Setup is S$2,888 once and is currently waived on the launch offer. Trelinx is currently offered without a long-term lock-in; final commercial terms are set out in the order form.
What an AI receptionist package should include
Before comparing prices, compare scope. A receptionist that only answers calls is half a receptionist. In Singapore, your customers split between calling and WhatsApp-ing, and they do both outside business hours. A complete package needs:
- Voice with the coverage hours, routing and language behaviour your operation actually needs, tested against real customer scenarios
- WhatsApp handled from the same operating knowledge and workflow model, rather than becoming a disconnected support queue
- A command centre where conversations, completed actions, exceptions and handoffs stay visible to the operating team
- Languages your customers actually use, validated live against the phrases, accents and workflows that matter to your business
- A visible commercial model that separates the platform base, included usage, overage and any custom integration work
The point is to compare like with like. A low headline price is not useful if the workflow, usage or operating visibility you need sits outside the quoted scope.
What's inside the One Outlet AI Receptionist
- Voice Frontdesk — 1,000 minutes/month
- Messaging Frontdesk (WhatsApp) — 1,000 messages/month
- Trelinx App Command Centre — multi-user, multi-device
For scale: 1,000 minutes is roughly 166 calls a month at the six-minute industry-average handle time. Voice usage above the included allowance is currently S$0.30/minute. WhatsApp overage follows the applicable bundle/rate card. Standard supported connections may be part of the platform workflow; custom integration work starts from S$888 once, depending on scope.
The recurring platform price stays visible while additional usage and custom integration work are separated. See the current pricing source of truth →
One package, everything in
There are no tiers to decode and nothing held back for a higher plan. Every feature is on the one package: voice and WhatsApp, the Command Centre, multi-language, integrations, the lot. Usage is the only thing that varies, and it's billed at the same published rate whether you're inside the bundle or over it. Run your own numbers in the calculator →
More than a front desk: the Command Centre
Answering the call is the door. What happens to the call is the point. Every conversation, voice or WhatsApp, lands in the Trelinx App Command Centre as your own customer record: who called, what they wanted, what was booked, all in one history you own. Capture, customer personas and Command Centre visibility are live today; the deeper intelligence (what your customers keep asking for, where you're losing them) is what we're building on top. The receptionist is what your customers meet. The Command Centre is what you run the business on.
The comparison that actually matters: hiring
Using the same illustrative assumptions as our cost guide, a full-time receptionist model is roughly S$41,432/year once salary, an assumed one-month AWS and employer CPF are included. The current S$788 monthly Trelinx launch price annualises to S$9,456 before overage or custom integration work. Those figures describe different operating models: Trelinx is intended to absorb routine front-desk work and extend configured coverage, while people retain judgement, exceptions and relationship-sensitive conversations.
The full head-to-head, AI vs hiring a Singapore receptionist →
Start with one outlet. Grow when you do.
The package covers your first outlet. Every outlet after that is +S$88/month on the same platform, same Command Centre, same languages. That's the point of the design: start with one outlet, then add locations to the same operating layer as the workflow proves itself.
FAQ
What should an AI receptionist package include in Singapore?
Voice, WhatsApp and an operating view should be evaluated together. In Singapore, test the language and accent scenarios your customers actually use, then confirm how the vendor prices the platform, included usage, overage and custom work so you can compare like with like.
How much does an AI receptionist package cost in Singapore?
Trelinx's current launch offer is S$788/month for the first outlet: Voice (1,000 minutes), WhatsApp (1,000 messages) and the Trelinx App Command Centre. Setup is S$2,888 once and is currently waived on the launch offer. Trelinx is currently offered without a long-term lock-in; final commercial terms are set out in the order form.
Can I add more outlets later?
Yes. Additional outlets currently start at +S$88/month each. For larger or custom scopes, the final commercial terms are confirmed in the order form.
What if I use more than the bundled minutes or messages?
Voice above the included allowance is currently S$0.30/minute. WhatsApp overage follows the applicable bundle/rate card. The current pricing page is the source of truth for live commercial terms.
Sources
- Full-time salary: MOM Occupational Wages 2024, "Receptionist (general)" SSOC 42241, median gross S$2,724/mo → ×13 (12mo + ~1mo AWS) × 1.17 employer CPF.
- Employer CPF 17% (age 55 and below, wage above S$750/mo): CPF Board.
- Call-volume basis (1,000 bundled voice minutes ≈ 166 calls at the 6-min industry-average handle time): Call Centre Helper.
- Trelinx figures: current public pricing on /pricing/ as of 13 Sep 2026. AWS is customary (~1 month), not statutory. Call volume is an illustrative example, not a claimed average.