Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing or using Trelinx's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services. These terms apply to all users, including businesses and individuals who use our AI-powered calling platform.

2. Description of Services

Trelinx provides an AI-powered outbound calling platform that enables businesses to automate phone calls for appointment booking, lead qualification, and customer outreach. Our services include:

  • AI voice agents for outbound calling
  • Calendar integration and appointment scheduling
  • Call recording and analytics
  • CRM integrations

3. User Responsibilities

You agree to:

  • Comply with Singapore's Personal Data Protection Act (PDPA) and Do Not Call (DNC) Registry requirements
  • Only contact individuals who have provided consent or have an existing business relationship
  • Not use our services for fraudulent, deceptive, or illegal purposes
  • Provide accurate information when creating your account
  • Maintain the security of your account credentials
  • Not attempt to reverse engineer or misuse our AI technology

4. Acceptable Use

You may not use Trelinx services to:

  • Make calls to numbers registered on Singapore's DNC Registry without valid consent
  • Engage in harassment, threats, or abusive behavior
  • Transmit spam, malware, or harmful content
  • Impersonate other individuals or organizations
  • Violate any applicable laws or regulations
  • Interfere with or disrupt our services or servers

5. Payment Terms

Subscription fees are billed monthly or annually based on your selected plan. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice. Additional call usage beyond your plan limits will be charged at the prevailing per-call rate.

6. Call Recording Disclosure

All calls made through our platform are recorded for quality assurance and compliance purposes. Our AI agents will inform call recipients that the call may be recorded. You are responsible for ensuring compliance with any additional recording consent requirements in your jurisdiction.

7. Intellectual Property

Trelinx and its licensors retain all rights to the platform, AI technology, and related intellectual property. You retain ownership of your contact lists, scripts, and business data. You grant us a license to use your content solely to provide our services.

8. Limitation of Liability

To the maximum extent permitted by law, Trelinx shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Termination

Either party may terminate this agreement with 30 days written notice. We may suspend or terminate your account immediately if you violate these terms. Upon termination, your access to the platform will cease, and we may delete your data after a 30-day grace period.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at hello@trelinx.com.